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1. Open Firdaus → profile → Settings.
2. At the bottom, tap “Delete account” and confirm.

Your account, prayers, streak, loved ones, posts, messages and files are erased from the server and from your phone. This cannot be undone.

Deleting does not cancel a subscription. Cancel it separately (next question), or the charges will continue. Can’t sign in? Write to us and we will delete it on request.

1. iPhone Settings → your name → Subscriptions.
2. Firdaus → Cancel Subscription.

The same page opens from the app: subscription screen → “Manage subscription”. The subscription keeps working until the end of the paid period. To avoid being charged for the next period, cancel at least 24 hours before it starts.

Open the subscription screen and tap “Restore purchases”. Check that the phone is signed in with the same Apple ID you paid with. Still not working? Write to us and attach the Apple receipt from your email.

Always free: prayer times, the qibla, the prayer reminder, marking a prayer, the Quran with one translation and the tasbih. Firdaus Plus opens everything else, and the first week is free. Firdaus Premium includes everything in Plus and a golden crescent next to your name. Prices for your country are shown on the subscription screen.

1. Open Settings → “Gifts”.
2. Tap “Turn on” next to the gift.

A gift doesn’t start by itself: its time begins the moment you turn it on. A code from a card is entered in the same place or on the subscription screen: “I have a code”.

Open the subscription screen and tap “If you can’t pay”. Tell us what is going on for you right now. Each month we choose fifty letters and give their writers three months of Firdaus Plus. The gift will appear in “Gifts”.

Refunds are handled by Apple, not by us: go to reportaproblem.apple.com, choose the Firdaus purchase and a reason.

Check in this order:

1. Permission. iPhone Settings → Screen Time → Apps With Screen Time Access → Firdaus must be on.
2. The list. In the Focus tab, the apps you want closed are selected. Don’t pick Firdaus itself or whole categories — that also closes the camera used to confirm a prayer.
3. Pause. While a pause is on, nothing closes — turn it off.
4. Version. Update Firdaus and iOS, then restart your phone.

Still not working? Send us your phone model and iOS version.

Apps open once you confirm your prayer in Firdaus. If you need them urgently, the Focus tab has an “Emergency exit”. If even that fails, withdraw the permission: iPhone Settings → Screen Time → Apps With Screen Time Access → turn Firdaus off. Everything opens at once.

1. iPhone Settings → Notifications → Firdaus → Allow Notifications is on.
2. Do Not Disturb or an iPhone Focus mode isn’t silencing Firdaus.
3. In Firdaus settings, reminders are on for the prayers you want.
4. Open the app at least once every few days: iPhone only lets an app schedule reminders a few days ahead.

Open Settings → Prayer. Check the city, the calculation method and the madhhab (it changes the time of Asr). For Kazakhstan, Tatarstan and Türkiye you can turn on “Official timetable” — times will then match the official schedule. If a difference remains, tell us your city and how many minutes it is off.

Check that Firdaus notifications are allowed in iPhone settings and that you are signed in: without an account, loved ones can’t see you. Ask your loved one to check the same on their phone.

Tap “⋯” on the post, reply or story, or on the person’s profile → “Report”. We look at every report within 24 hours. To stop seeing someone right away, choose “Block” in the same menu.

The terms and the application form are on the Partners page: 20% of every payment your people make, paid out once a month. Questions go to partners@firdaus.life.

In short: prayer check photos, your cycle calendar and your coordinates never leave your phone. The rest is in the Privacy Policy.